Privacy Policy

Care With Quality regularly collects personal information from individuals (staff, clients, family members), in the course of their dealings with Care With Quality. Personal information can include names, gender, dates of birth, addresses, contact details, and next of kin details.

Care With Quality collects information about individuals directly from that individual, from family members or from case managers. The information is relevant to the provision of services which are required to be provided. This can include details relating to medical history, family constellation and social circumstances. If you choose not to provide the information, Care With Quality  may not be able to provide the requested services.

Information is collected in written form by way of a written referral and/or over the phone. This information is recorded in the Care With Quality  client database.

This information may be collected from the individual for whom the service is provided; a family member or carer; a health care professional; case manager; legal advisor; POA;

The information is used and disclosed only for the purposes for which it was collected or otherwise directly related to the service provision requested

An individual may request to see their personal information by writing to the Privacy Officer. Care With Quality’s privacy officer is the Manager, Compliance and HR

If you wish to make a complaint about how your information has been handled you can do so in writing or verbally by setting out the details of the complaint to the Privacy Officer Ph:9527 9300 Fax 9563 5536 or