No! No money changes hands between you and the Careworker. Our accounts department will send an invoice every 2 weeks. Payment is required within 7 days and can be made by calling with your credit card details, paying directly over the internet using your internet banking or by sending a cheque.
We understand that you appreciate the work that the Careworkers provide, however we ask that you do not give them gifts of thank you. Other than a small token such as chocolates in the festive season, Careworkers are required to refuse if offered presents.
Care With Quality abides by the Community Common Standards.
Care With Quality maintains best practice Quality initiatives to ensure the integrity of our services.
Sometimes finding the best match between Careworker and client takes time. Everyone is different. Our care coordinators will always do their best to change Careworkers as quickly as possible at your request, until we find the best match.
Our preference is to have as few Careworkers coming to you as possible. Having only one Careworker may not be ideal as everyone needs time off work from time to time, so it’s good if at least 2 people understand your routines and requirements. Of-course this depends also on how many hours we are coming each week. Our care coordinators will work with you to roster the best number of Careworker according to your individual circumstances and preferences.